Effective Date: 23 July 2026

Welcome to PrimeHub | Freshness Delivered. Quality Assured.

These Terms & Conditions ("Terms") govern your use of the PrimeHub website, mobile application, and related services. By accessing or using our platform, you agree to comply with these Terms.

1. Definitions

• PrimeHub, We, Us, Our refers to the owner and operator of the platform.

• Customer, You, Your refers to any individual or entity purchasing products through our platform.

• Products include fresh fruits, vegetables, herbs, groceries, and other items sold on the platform.

• Platform means the PrimeHub website, mobile application, and associated services.

2. Eligibility

• You must be at least 18 years of age to place orders.

• By using our platform, you confirm that the information provided is accurate and complete.

• We reserve the right to suspend or terminate accounts found using false or misleading information.

3. User Account

You are responsible for:

• Maintaining the confidentiality of your account.

• Securing your password and OTP.

• All activities carried out using your account.

PrimeHub shall not be liable for unauthorized access resulting from customer negligence.

4. Product Availability

• All products are subject to availability.

• Seasonal products may become unavailable without prior notice.

• We reserve the right to limit purchase quantities.

• Images shown are for illustration purposes only. Actual product size, color, and appearance may vary due to the natural characteristics of fresh produce.

5. Pricing

• All prices are displayed in Indian Rupees (INR).

• Prices include applicable taxes wherever required by law.

• Prices may change without prior notice.

• Delivery charges, packaging fees, or convenience fees (if applicable) will be displayed during checkout.

In case of an obvious pricing error, PrimeHub reserves the right to cancel the order and issue a full refund.

6. Order Acceptance

An order is considered confirmed only after successful payment (or confirmation for Cash on Delivery, where available).

PrimeHub reserves the right to:

• Cancel orders.

• Modify order quantities.

• Refuse service.

• Reject suspicious or fraudulent transactions.

7. Product Quality

PrimeHub is committed to delivering fresh, hygienic, and quality-assured produce.

Since fruits and vegetables are natural agricultural products:

• Size, weight, color, and appearance may vary.

• Slight imperfections do not indicate poor quality.

• Natural ripening and freshness variations are normal.

8. Weight Variations

Fresh produce is sold by approximate weight.

A variation of up to ±10% may occur due to moisture loss, trimming, or natural characteristics.

Billing shall be based on the final packed weight.

9. Delivery

PrimeHub aims to deliver orders within the estimated delivery window.

However, delays may occur due to:

• Heavy rain

• Traffic congestion

• Public holidays

• Natural disasters

• Government restrictions

• Unexpected operational issues

Delivery timelines are estimates only.

10. Delivery Attempt

Customers must ensure availability at the delivery location.

If the customer is unavailable:

• Our delivery partner may attempt re-delivery (subject to availability).

• Additional delivery charges may apply.

• Perishable items may not be eligible for refund after repeated failed delivery attempts.

11. Order Cancellation

Customers may cancel orders only before packing has started.

Orders cannot be cancelled after:

• Packing

• Dispatch

• Out for Delivery

PrimeHub reserves the right to cancel any order due to:

• Product unavailability

• Technical errors

• Pricing errors

• Delivery area restrictions

• Suspected fraud

12. Returns & Refunds

Due to the perishable nature of fruits and vegetables, returns are generally not accepted.

Refund or replacement may be provided only if:

• Wrong item delivered

• Damaged products

• Rotten or spoiled produce

• Missing items

• Incorrect quantity

Customers must report issues within 2 hours of delivery along with clear photographs.

PrimeHub reserves the right to inspect claims before approval.

13. Payment

We may accept:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Wallets

• Cash on Delivery (selected locations)

Payments are securely processed through authorized payment gateways.

PrimeHub does not store your debit or credit card information.

14. Promotional Offers

Offers, coupons, and discounts:

• Cannot be combined unless specifically mentioned.

• May have a minimum order value.

• May expire without prior notice.

• May be withdrawn or modified at any time.

PrimeHub reserves the right to reject misuse of promotional campaigns.

15. Customer Responsibilities

Customers agree not to:

• Misuse the platform.

• Provide false information.

• Abuse delivery personnel.

• Attempt fraudulent transactions.

• Interfere with platform security.

Violation may result in suspension or permanent termination of the customer account.

16. Food Safety

PrimeHub follows applicable food safety and hygiene practices.

Customers are advised to:

• Wash fruits and vegetables before consumption.

• Store products appropriately after delivery.

• Consume perishable products promptly.

17. Limitation of Liability

PrimeHub shall not be liable for:

• Indirect or consequential damages.

• Delay due to events beyond reasonable control.

• Natural variations in agricultural produce.

• Improper storage after delivery.

Our maximum liability shall not exceed the total value of the affected order.

18. Intellectual Property

All content including logos, trademarks, graphics, images, product descriptions, software, website design, and other materials are the exclusive property of PrimeHub and may not be copied, reproduced, or distributed without prior written permission.

19. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

We do not sell or disclose customer personal information to third parties except as required to process orders, comply with applicable laws, or with your consent.

20. Force Majeure

PrimeHub shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fire, pandemics, government restrictions, transport strikes, or other unforeseen events.

21. Modification of Terms

PrimeHub reserves the right to amend these Terms & Conditions at any time. Updated Terms shall become effective immediately upon publication on the website or mobile application.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Solapur, Maharashtra.

23. Contact Us

For any questions, complaints, feedback, or support, please contact us:

PrimeHub

Address:
SHOP NO. 3, Markandeya Laghu Udyog Society,
Near WIT College, Solapur (Municipal Corporation),
Solapur North, Solapur – 413006, Maharashtra, India

Phone: +91 7385530101

WhatsApp: +91 7385530101

Email: smhub0101@gmail.com

We aim to respond to all customer queries within 24–48 business hours.

By accessing or using PrimeHub's website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.